Troubleshooting

Troubleshooting

This section will help you resolve common issues encountered while using ProtectCord. Follow the steps below to troubleshoot or get support if you run into problems.

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1. Resetting Configuration Issues

If you’ve misconfigured ProtectCord or want to start over, you can reset the bot’s settings for your server.

• Solution: Run the /clearconfig command to clear your server’s current configuration. This will reset ProtectCord to its default setup, allowing you to reconfigure settings from scratch.

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2. Missing Permissions

ProtectCord requires certain permissions to function correctly. If it’s not responding or some features aren’t working as expected, ensure the bot has adequate permissions.

• Solution: Verify that ProtectCord has the following permissions:

  • Manage Roles

  • Read and Send Messages

  • Embed Links

  • Use External Emojis

• Tip: Make sure ProtectCord’s role is above the roles it needs to manage in your server’s role hierarchy.

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3. Verifying Bot Status

If ProtectCord is not functioning or responding to commands, check its status to ensure it’s online and operational.

• Solution: Go to the ProtectCord Discord or website to check for any known outages or maintenance announcements. You can also re-invite the bot to see if that resolves the issue.

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4. User Verification Issues

If members are having trouble with the verification process, make sure the verification settings are properly configured.

• Solution: Run the /setup command to confirm verification settings are active. Ensure that new members can see the verification channel, and that ProtectCord has permission to assign roles to verified members.

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5. Reporting Bugs or Abuse

If you notice a bug in ProtectCord or encounter a user abusing the bot’s features, you can report the issue directly to the ProtectCord team.

• Solution: Run the /report command, including relevant details:

  • User: The username of the individual involved.

  • Image: Screenshot or evidence of the issue.

  • Reason: A brief description of the problem.

• Tip: ProtectCord’s support team will review the report and take necessary action.

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6. Contacting Support

For additional support or unresolved issues, join the ProtectCord Discord server and reach out to the support team.

• Solution: Join ProtectCord’s Discord to connect with the development team and ask questions directly.

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These troubleshooting steps should cover most common issues. For further assistance, don't hesitate to contact ProtectCord support.